Shipping
When will my order ship?
We do our best to get things out the door quickly. Orders are packed and shipped Monday through Friday only. An order placed by noon EST & 3pm PST is usually processed the same day - 72 hours, however our policy states a max of 5 days for processing. Orders placed on the weekend and holidays are processed on the next business day.
If we’re unable to process your order due to inaccurate or incomplete payment or address info, your order processing will be suspended for a maximum of 5 business days or until we hear back from you (whichever comes first). If we’re not able to make contact with you or confirm those missing details, your order will be cancelled and a full refund will be issued if your account was charged.
How will I know when my order has been shipped?
You’ll receive an email notification with your tracking number as soon as your order has been packed up and sent out. Packages are only picked up once a day, at 5 p.m. EST.
How do I track my order?
You can start to track your package the day after you place your order. Just copy and paste the tracking number provided in your shipping email confirmation into the UPS/DHL website under “Tracking No.”
What if UPS can’t locate my tracking number?
No need to worry: Your tracking number won’t be recognized until approximately 24-48 hours after your order has shipped (this is the time needed for the UPS online tracking system to update). After that, you’ll be able to track your package and follow it straight to your front door!
I think my package has been lost or stolen. What should I do?
If UPS shows they delivered your package but you did not receive it, it could mean that your package has been stolen. Likewise, if the UPS tracker can’t locate your package and it’s been more than 48 hours since it was shipped, your package may have been lost. Please contact our customer support team for assistance if you think either of these situations have occurred. Please let us know within 30 days of attempted delivery if your package is lost, otherwise, we unfortunately, cannot help you with your lost item.
We do our best to get things out the door quickly. Orders are packed and shipped Monday through Friday only. An order placed by noon EST & 3pm PST is usually processed the same day - 72 hours, however our policy states a max of 5 days for processing. Orders placed on the weekend and holidays are processed on the next business day.
If we’re unable to process your order due to inaccurate or incomplete payment or address info, your order processing will be suspended for a maximum of 5 business days or until we hear back from you (whichever comes first). If we’re not able to make contact with you or confirm those missing details, your order will be cancelled and a full refund will be issued if your account was charged.
How will I know when my order has been shipped?
You’ll receive an email notification with your tracking number as soon as your order has been packed up and sent out. Packages are only picked up once a day, at 5 p.m. EST.
How do I track my order?
You can start to track your package the day after you place your order. Just copy and paste the tracking number provided in your shipping email confirmation into the UPS/DHL website under “Tracking No.”
What if UPS can’t locate my tracking number?
No need to worry: Your tracking number won’t be recognized until approximately 24-48 hours after your order has shipped (this is the time needed for the UPS online tracking system to update). After that, you’ll be able to track your package and follow it straight to your front door!
I think my package has been lost or stolen. What should I do?
If UPS shows they delivered your package but you did not receive it, it could mean that your package has been stolen. Likewise, if the UPS tracker can’t locate your package and it’s been more than 48 hours since it was shipped, your package may have been lost. Please contact our customer support team for assistance if you think either of these situations have occurred. Please let us know within 30 days of attempted delivery if your package is lost, otherwise, we unfortunately, cannot help you with your lost item.