Returns, Exchanges & Refunds

How do I return an item?
Returns must be received back in our warehouse 28 days after a return is initiated. Footwear must include the original shoe box in its original condition, without postal labels.

Can I exchange an item?
Yes, you can exchange your item for the a new size, color or style. Can I Return Final Sale Items?We do not offer refunds or returns for final sale items. No exceptions. Additional discounts can't be used on final sale items. 

How do I return a gift?
You can exchange a gift for store credit. Contact our support team with any questions.

I was sent the wrong item. How can I return it?
We are so sorry if you’ve received a defective or incorrect item, and we’ll do our best to quickly fix the problem. Contact our support team for instructions on getting a replacement or refund—and thanks for your understanding.

Why is my refund less than what I paid?
Our standard practice is that the return shipping fee and processing fee is deducted from the original order cost. 

How long will it take to get my refund?
Your package can take up to 5 business days to get to us from the date you sent it back. After that, it takes an additional 7 to 10 business days for the inspection and refund to be issued. If you choose a refund to a gift card, you will receive an email notification with your gift card number which can be used immediately upon receipt. If your refund is going back to your credit or debit card, your banking institution may take a few days to update your account (we recommend waiting 24 hours after receiving your refund confirmation to follow up with your bank).